HelpSettings & accountRetention & export

Retention & export

Two data controls in one place — how long visitor details are kept before turnda deletes them automatically, and a one-click export of your account setup.

Owner (a manager can read it) Where: Settings → Data & privacy 2 min read

The retention window

Setting	Detail
Auto-delete after (days)	How long a visitor's name and contact survive after their visit.
Default	48 hours (2 days)
Range you can set	1 day to 1 year
When a change applies	Future visits only.
Who can change it, run an export, or use the data-request tools	Owner only. A manager can open this page and read the current value.

After the window, those details are deleted for you automatically. It's a “keep only what you need” default that most businesses never have to think about.

A few other things clean themselves up on their own fixed clocks.

Fixed clocks

What	Kept for
WhatsApp conversation transcripts	30 days
Team chat messages	7 days
The activity log (never contains visitor details)	1 year
An account you close yourself	Reversible for 7 days, then permanently deleted — and the sign-in record we hold for you and your team goes with it. That is the whole window — export before you close. Up to 24 hours of data could be lost if our systems failed badly, because backups are taken nightly.
An account that simply lapses (trial ends, or you stop paying)	90 days, then permanently deleted.
Backups	Taken nightly. Up to 24 hours of data could be lost if our systems failed badly. Erased data can remain in a backup for about 8 weeks.

The notification bell also has its own clocks — chat previews, support replies and payment alerts each clear on their own schedule.

Exporting your data

Button	What happens
Download export	Gives you your account configuration as a JSON file — your locations, lines, stations, journeys and message templates. Downloads straight to your device. Handy for your own records or a migration.

What's never warehoused

Your export deliberately doesn't include visitor personal data — turnda never stockpiles it, so there's nothing to export.

That's the same principle behind the short retention window and the PII-free delivery log — hold visitor data lightly, delete it quickly.

One thing survives deletion, and it isn't visitor data

What	Why it survives
Billing records — the amounts and dates of what you were charged	Kept even after you close your account, because tax rules require it.

Need a specific visitor's data? The export is your setup, not your visitors. For one person's records, use Visitor data requests.